Digital service, delivered immediately
Placement is a digital service delivered as soon as your payment is confirmed. Because the placement is published immediately, payments are generally non-refundable once the listing is live.
When we do refund
- The payment succeeded but the listing was never published due to a fault on our side.
- You were charged twice for the same placement.
- We remove your listing for a reason that is not your breach of our terms.
- The charge was not authorised by the cardholder.
When we do not refund
- Another customer paid more and moved above you — this is how the leaderboard works.
- The placement did not produce the traffic, sales or attention you hoped for.
- You changed your mind after the listing went live.
- Your listing was removed for breaching our Acceptable Use Policy.
- You paid to list a store you do not own or are not authorised to promote, and the listing was removed after a takedown request.
How to request a refund
Email enes@sellnes.com within 14 days of the payment with the URL you submitted and the payment date. We respond within 5 business days. Approved refunds go back to the original payment method via Stripe and the related listing amount is removed from the leaderboard.
Chargebacks
Please contact us before opening a chargeback. When a dispute is opened, the related listing is suspended until the dispute is resolved.